A Bad Rating Isn't Permanent. But Recovery Needs a System.
Every public rating is a weighted average — which means every rating can move. The question isn't whether recovery is possible, it's how many genuine new reviews it realistically takes to get there.
Calculate your recovery
Rating recovery calculator
~240
Estimated additional genuine customer reviews (averaging 4.8★) needed to bring your rating from 2.4★ to 4.0★ across 120 existing reviews.
This is a mathematical estimate based on a simple weighted-average model, not a guarantee. Actual platform rating algorithms (Trustpilot's TrustScore, Google's rating recalculation) may weight recency, review length, or other factors differently. We don't sell, broker, or guarantee reviews of any rating.
The math behind rating recovery
A star rating is a weighted average of every review a business has received. That means it responds to two levers: how many new reviews come in, and what those new reviews average. A business with 120 reviews at 2.3 stars needs meaningfully fewer new 4.8-star reviews to reach 4.0 than a business with 1,200 reviews at the same starting point — the existing volume acts as inertia against the average moving.
Worked example
Worked example: a small, low-review-count business
Worked example: a high-volume business
What this calculator is — and isn't
This is a mathematical estimate based on a simple weighted-average model of your public rating. It is not a projection of how Trustpilot's TrustScore or Google's internal rating algorithm will specifically respond, since both platforms may weight recency, review length, or other signals differently and don't publish their exact formulas. It's also not a promise that we can deliver any specific number of reviews at any specific rating — real customers determine their own ratings based on their real experience.
Turning the number into a plan
Once you know roughly how many new reviews it takes, the actual work is building the system that generates them — consistently, compliantly, and from real customers. See our review generation page for how that system works, and our full Reputation Recovery process for how audit, diagnosis, and monitoring fit around it.
Protecting a recovered rating
Recovery isn't a one-time event — a rating that stops generating new reviews after hitting its target is exposed to the same downward pressure a single bad month can create. See reputation monitoring for how we keep a recovered rating stable over time.
Frequently asked questions
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Calculate My Recovery
The number is only step one — we'll build the system that actually generates the reviews to get you there.