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Reputation Recovery/Sitejabber
Platform: Sitejabber

Give cautious online shoppers a reason to trust your Sitejabber profile.

For online and ecommerce businesses, Sitejabber is one of the places a cautious shopper checks before trusting an unfamiliar store with their payment details. Here's how Sitejabber reputation management actually works.

What's your Sitejabber problem?

Jump straight to the part that matters to you.

Is Sitejabber right for ecommerce?

Why online businesses use Sitejabber

Need more reviews?

Get more Sitejabber reviews

Rating falling?

Rating recovery

Negative reviews?

Negative review management

Want a review removed?

Remove Sitejabber reviews — what qualifies

Want to get Sitejabber reviews?

See the review card

Want to try it free first?

Get a free Sitejabber review

Need ongoing management?

Reputation monitoring

A tap-to-review card, built for exactly this

The Vazagency card sits at your counter or on the receipt. A customer taps their phone or scans the code and lands straight on your Sitejabber page. Loyalty, booking, and push notifications are included. There is no per-review price.

See how the card works
Sitejabber logo

Get more Sitejabber reviews with one card

A tap sends the customer to your Sitejabber page. Loyalty and booking are included.

Why Sitejabber matters for online businesses

A shopper who's never heard of your online store before doesn't have a storefront to walk past or a friend's recommendation to rely on — the only signal available is what other buyers have said. That makes third-party review platforms like Sitejabber a direct part of the purchase decision for ecommerce, subscription, and digital-service businesses, particularly for a first-time buyer weighing whether to enter payment details on an unfamiliar site.

Verified transactions carry more weight

Sitejabber distinguishes reviews tied to a verified purchase from unverified submissions, and shoppers researching an unfamiliar store tend to weight verified reviews more heavily. A business with a healthy share of verified reviews reads as more credible than one where most reviews can't be tied to an actual transaction.

Worth knowing

Building verified review volume is directly tied to how well a business's own post-purchase flow surfaces the review request — checkout confirmation emails and delivery-confirmation touchpoints are the natural moments to ask, timed to when the transaction is freshest.

Requesting reviews the compliant way

  • Ask every customer who completed a purchase, not a filtered list of who you expect to leave five stars.
  • Time the request close to delivery or order completion, when the experience is still fresh.
  • Never offer a discount or incentive in exchange for a positive review.
  • Follow up once with a reminder for customers who don't respond to the first request.

Full system detail on our review generation page.

Responding to Sitejabber reviews

Businesses can respond publicly to reviews on their profile. A specific response addressing an actual shipping delay, product issue, or support gap reads as active account management to every future shopper comparing sellers — not just the original reviewer. See our review response management service for our approach.

Identifying potentially inappropriate reviews

Where the line is

Sitejabber removes reviews that violate its content guidelines — not-a-genuine-transaction claims, conflicts of interest, or off-topic and abusive content. It does not remove accurate negative reviews just because a business disagrees with them. We help clients tell the difference and file disputes correctly for content that actually qualifies. Full detail on negative review management.

Common mistakes we see

Only asking happy customers

A filtered request list produces a rating that erodes trust the moment a shipping delay or a bad batch of orders happens, since the pattern looks curated rather than representative.

Ignoring Sitejabber while managing Trustpilot

Buyers doing pre-purchase research on an unfamiliar online store often check more than one third-party review site — a strong Trustpilot profile next to a thin or abandoned Sitejabber profile still reads as a gap.

Generic responses to every complaint

A copy-pasted reply to a shipping or product-quality complaint reads as dismissive to the next shopper comparing sellers, not just the original reviewer.

Waiting to respond

A negative review sitting unanswered for weeks signals nobody is monitoring the account — response time is itself part of what a cautious online shopper is evaluating.

Timeline expectations

  • First 30 days: audit complete, review request system live, response process established for new reviews.
  • 60–90 days: verified review volume increases visibly, response rate on negative reviews approaches 100%.
  • 6+ months: rating measurably healthier, recurring complaint themes (shipping, support, product quality) addressed operationally.
Sitejabber logo

Get more Sitejabber reviews with one card

A tap sends the customer to your Sitejabber page. Loyalty and booking are included.

What we do for Sitejabber specifically

Sitejabber audit

Rating, verified-vs-unverified review mix, and complaint themes mapped in one pass.

Recovery plan

A prioritized roadmap built around your specific rating and review volume.

Response management

Every negative review gets a considered, specific response — not a template.

Policy dispute prep

Documentation and correct filing for reviews that may genuinely violate Sitejabber's guidelines.

Ongoing monitoring

Alerts on new reviews and rating movement instead of quarterly surprises.

Frequently asked questions

Can you get Sitejabber reviews?
Yes — the Vazagency review card sends customers to your Sitejabber page in one tap, with loyalty and booking included with a free example available before you commit.See Sitejabber review packages & pricing
What is Sitejabber used for?
Sitejabber is a third-party review platform focused heavily on online and ecommerce businesses — shoppers use it to check whether an unfamiliar online store is legitimate before entering payment details, similar to how Trustpilot is used but with particular concentration in the ecommerce and digital-services space.
Can I ask customers for a Sitejabber review?
Yes — Sitejabber allows businesses to invite customers to leave reviews, similar to Trustpilot, as long as every customer is asked (not a filtered subset) and no incentive is tied to a positive review. Sitejabber also distinguishes reviews tied to a verified transaction, which carries more weight with shoppers than an unverified review.
How do I respond to a Sitejabber review?
Businesses can respond publicly to reviews on their Sitejabber profile, visible to anyone researching the company. A specific, professional response to a negative review is read by every future shopper comparing sellers, not just the original reviewer.
Can negative Sitejabber reviews be removed?
Only if they violate Sitejabber's content guidelines — not a genuine transaction, conflicts of interest, or off-topic and abusive content. A negative review describing a real, if unflattering, experience generally stays up even if the business disputes it. We help identify content that may genuinely qualify and prepare the dispute correctly.
How long does Sitejabber reputation recovery take?
It depends on your current review volume and how far the rating needs to move. Consistent new review flow typically shows visible movement within a few months; full recovery for a heavily damaged, high-volume profile takes longer. Use our rating recovery calculator to model your own numbers.
What does Sitejabber reputation management cost?
There is no per-review price. The Vazagency review card includes the request flow, plus loyalty, booking, and push notifications.
Do I need both Trustpilot and Sitejabber?
Not always, but many ecommerce and digital-services businesses find it worth covering both, since different shoppers default to checking different platforms before an unfamiliar purchase. If your Trustpilot presence is already strong, a thin or unclaimed Sitejabber profile is still a visible gap for the segment of shoppers who check there first.

Vazagency is an independent reputation management agency and is not affiliated with, endorsed by, or officially connected to Sitejabber.

Get a Sitejabber Reputation Audit

We'll review your rating, verified review mix, and recent complaint themes — then show you exactly what to fix first.

Audit My Sitejabber ProfileSee the full Reputation Recovery service