Ready to fix your Sitejabber reviews?
Give cautious online shoppers a reason to trust your Sitejabber profile.
For online and ecommerce businesses, Sitejabber is one of the places a cautious shopper checks before trusting an unfamiliar store with their payment details. Here's how Sitejabber reputation management actually works.
What's your Sitejabber problem?
Jump straight to the part that matters to you.
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Why online businesses use SitejabberNeed more reviews?
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Negative review managementWant a review removed?
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Reputation monitoringSitejabber Review Packages
Tap a package — price per review drops as you go up
25 Reviews
$375one-time
- Custom written content tailored to your business
- 5-star reviews
- Gradual drip-feed for natural-looking growth
- Free replacements within 30 days
5 Reviews
$100one-time
- Custom written content tailored to your business
- 5-star reviews
- Gradual drip-feed for natural-looking growth
- Free replacements within 30 days
10 Reviews
$175one-time
- Custom written content tailored to your business
- 5-star reviews
- Gradual drip-feed for natural-looking growth
- Free replacements within 30 days
25 Reviews
$375one-time
- Custom written content tailored to your business
- 5-star reviews
- Gradual drip-feed for natural-looking growth
- Free replacements within 30 days
50 Reviews
$625one-time
- Custom written content tailored to your business
- 5-star reviews
- Gradual drip-feed for natural-looking growth
- Free replacements within 30 days
Bulk pricing
Need more than 50 reviews?
Drag to pick your volume — price per review drops the more you buy, up to 1,000 reviews.
Reviews Selected
Need more than 1,000 reviews, or multi-location management? Get in touch for a custom quote.
Why Sitejabber matters for online businesses
A shopper who's never heard of your online store before doesn't have a storefront to walk past or a friend's recommendation to rely on — the only signal available is what other buyers have said. That makes third-party review platforms like Sitejabber a direct part of the purchase decision for ecommerce, subscription, and digital-service businesses, particularly for a first-time buyer weighing whether to enter payment details on an unfamiliar site.
Verified transactions carry more weight
Sitejabber distinguishes reviews tied to a verified purchase from unverified submissions, and shoppers researching an unfamiliar store tend to weight verified reviews more heavily. A business with a healthy share of verified reviews reads as more credible than one where most reviews can't be tied to an actual transaction.
Worth knowing
Requesting reviews the compliant way
- Ask every customer who completed a purchase, not a filtered list of who you expect to leave five stars.
- Time the request close to delivery or order completion, when the experience is still fresh.
- Never offer a discount or incentive in exchange for a positive review.
- Follow up once with a reminder for customers who don't respond to the first request.
Full system detail on our review generation page.
Responding to Sitejabber reviews
Businesses can respond publicly to reviews on their profile. A specific response addressing an actual shipping delay, product issue, or support gap reads as active account management to every future shopper comparing sellers — not just the original reviewer. See our review response management service for our approach.
Identifying potentially inappropriate reviews
Where the line is
Common mistakes we see
Only asking happy customers
A filtered request list produces a rating that erodes trust the moment a shipping delay or a bad batch of orders happens, since the pattern looks curated rather than representative.
Ignoring Sitejabber while managing Trustpilot
Buyers doing pre-purchase research on an unfamiliar online store often check more than one third-party review site — a strong Trustpilot profile next to a thin or abandoned Sitejabber profile still reads as a gap.
Generic responses to every complaint
A copy-pasted reply to a shipping or product-quality complaint reads as dismissive to the next shopper comparing sellers, not just the original reviewer.
Waiting to respond
A negative review sitting unanswered for weeks signals nobody is monitoring the account — response time is itself part of what a cautious online shopper is evaluating.
Timeline expectations
- First 30 days: audit complete, review request system live, response process established for new reviews.
- 60–90 days: verified review volume increases visibly, response rate on negative reviews approaches 100%.
- 6+ months: rating measurably healthier, recurring complaint themes (shipping, support, product quality) addressed operationally.
What we do for Sitejabber specifically
Sitejabber audit
Rating, verified-vs-unverified review mix, and complaint themes mapped in one pass.
Recovery plan
A prioritized roadmap built around your specific rating and review volume.
Response management
Every negative review gets a considered, specific response — not a template.
Policy dispute prep
Documentation and correct filing for reviews that may genuinely violate Sitejabber's guidelines.
Ongoing monitoring
Alerts on new reviews and rating movement instead of quarterly surprises.
Frequently asked questions
Vazagency is an independent reputation management agency and is not affiliated with, endorsed by, or officially connected to Sitejabber.
Get a Sitejabber Reputation Audit
We'll review your rating, verified review mix, and recent complaint themes — then show you exactly what to fix first.