Remove Sitejabber Reviews: What Businesses Can Do

Can Businesses Remove Sitejabber Reviews?

Only if they violate Sitejabber's content guidelines. A negative review from a genuine customer describing a real transaction — even a harsh one — typically stays up, since being unflattering isn't itself a guideline violation.

Which Sitejabber Reviews Can Be Removed?

Sitejabber acts on a disputed review if it falls into one of these categories, regardless of sentiment:

• It doesn't reflect a genuine transaction — the reviewer never actually purchased from or used the business.
• It comes from an undisclosed conflict of interest — a competitor, or a current or former employee.
• It contains hate speech, threats, or discriminatory language.
• It's spam, duplicated, or off-topic.
• It otherwise violates Sitejabber's content guidelines in a specific, documented way.

Verified Purchases vs. Unverified Reviews

Sitejabber distinguishes reviews tied to a verified purchase from unverified submissions. A verified tag generally makes a review harder to successfully dispute, since it's already tied to a confirmed transaction — but an unverified review claiming no matching order exists in your system is a stronger candidate for a removal request.

What If Sitejabber Refuses to Remove the Review?

If the review genuinely reflects a real customer's experience, it's likely to remain online regardless of the dispute. At that point, the focus shifts to a professional public response and building steady verified-review volume through your normal post-purchase flow, so a single negative review carries proportionally less weight.