Een sterk portfolio krijgt geen review verwijderd — dit wel

Can Businesses Remove Houzz Reviews?

Ja, in beperkte gevallen — Houzz verwijdert reviews zonder echte klantrelatie, een niet-vermeld belangenconflict, of inhoud zoals haatzaaiende taal, privacyschendingen, laster of spam. Een klant die oprecht ontevreden is over de planning, communicatie of het budget komt niet in aanmerking, zelfs niet wanneer het afgeronde werk in je portfolio iets anders laat zien.

"Delete" and "remove" mean the same thing here — Houzz doesn't let a business unilaterally delete a review either way. Both routes go through the same flagging process against the same content guidelines below.

Which Houzz Reviews Can Be Removed?

Houzz evaluates a flagged review against specific categories, regardless of how positive or negative it is. A review is a genuine candidate for removal if:

• It doesn’t reflect a genuine client relationship — the reviewer was never actually a client on a real project.
• It comes from an undisclosed conflict of interest — a competitor, a former employee, or someone with a comparable stake posing as a client.
• It contains hate speech, threats, or discriminatory language.
• It discloses private information about the pro or another person without consent.
• It makes defamatory statements or unsubstantiated accusations beyond describing a bad experience.
• It’s spam, duplicated content, or clearly about a different pro or project.

For the complete breakdown — including the misconceptions that waste the most time and how to build a flagging case that's actually likely to work — see the full guide: Can Businesses Remove Houzz Reviews?

How to Report or Flag a Houzz Review

Reporting works best when the flag names a specific, checkable guideline violation rather than simply disagreeing with the review — "this reviewer has no matching record with us" is actionable; "this isn't fair" generally isn't.

What If Houzz Refuses to Remove the Review?

If the review doesn't violate Houzz's guidelines, removing it may not be an available option — that's the realistic outcome for most negative reviews, since being genuine and unflattering isn't a policy violation. In that situation, the focus shifts from deletion to the overall profile: a thoughtful public response to the review that stays up, and a larger base of genuine reviews so a single negative one carries proportionally less weight in the average.