Bescherm je Star Score: wat HomeStars daadwerkelijk verwijdert

Can Businesses Remove HomeStars Reviews?

Ja, in specifieke gevallen — HomeStars verwijdert reviews die niet aan een echt afgeronde klus zijn gekoppeld, afkomstig zijn van een concurrent of een niet-gemeld belangenconflict, of haatzaaien, privacyschendingen, laster of spam bevatten. Een review die simpelweg negatief is en je Star Score naar beneden trekt, haalt die drempel op zichzelf niet.

"Delete" and "remove" mean the same thing here — HomeStars doesn't let a business unilaterally delete a review either way. Both routes go through the same flagging process against the same content guidelines below.

Which HomeStars Reviews Can Be Removed?

HomeStars evaluates a flagged review against specific categories, regardless of how positive or negative it is. A review is a genuine candidate for removal if:

• It doesn’t reflect a genuine completed job — the reviewer never actually hired this contractor for verifiable work.
• Conflict of interest — the review was left by a competing contractor, a current or former employee, or someone with an undisclosed commercial stake.
• Hate speech, threats, or discriminatory language — content attacking a person or group, or containing threats, regardless of whether it’s tied to a genuine job.
• Privacy violations — the review discloses another person’s private information without consent.
• Defamatory or unsubstantiated accusations — claims that go beyond describing a bad experience and instead allege specific misconduct without any basis.
• Spam, duplicate, or off-topic content — the same review posted repeatedly, or content that isn’t actually about this contractor.

For the complete breakdown — including the misconceptions that waste the most time and how to build a flagging case that's actually likely to work — see the full guide: Can Businesses Remove HomeStars Reviews?

How to Report or Flag a HomeStars Review

Reporting works best when the flag names a specific, checkable guideline violation rather than simply disagreeing with the review — "this reviewer has no matching record with us" is actionable; "this isn't fair" generally isn't.

What If HomeStars Refuses to Remove the Review?

If the review doesn't violate HomeStars's guidelines, removing it may not be an available option — that's the realistic outcome for most negative reviews, since being genuine and unflattering isn't a policy violation. In that situation, the focus shifts from deletion to the overall profile: a thoughtful public response to the review that stays up, and a larger base of genuine reviews so a single negative one carries proportionally less weight in the average.