Protect Your Star Score: What HomeStars Will Actually Remove

Can Businesses Remove HomeStars Reviews?

Yes, in specific cases — HomeStars removes reviews that don’t tie to a genuine completed job, come from a competitor or an undisclosed conflict of interest, or contain hate speech, privacy violations, defamation, or spam. A review that’s simply negative and dragging down your Star Score doesn’t meet that bar on its own.

"Delete" and "remove" mean the same thing here — HomeStars doesn't let a business unilaterally delete a review either way. Both routes go through the same flagging process against the same content guidelines below.

Which HomeStars Reviews Can Be Removed?

HomeStars evaluates a flagged review against specific categories, regardless of how positive or negative it is. A review is a genuine candidate for removal if:

• It doesn’t reflect a genuine completed job — the reviewer never actually hired this contractor for verifiable work.
• Conflict of interest — the review was left by a competing contractor, a current or former employee, or someone with an undisclosed commercial stake.
• Hate speech, threats, or discriminatory language — content attacking a person or group, or containing threats, regardless of whether it’s tied to a genuine job.
• Privacy violations — the review discloses another person’s private information without consent.
• Defamatory or unsubstantiated accusations — claims that go beyond describing a bad experience and instead allege specific misconduct without any basis.
• Spam, duplicate, or off-topic content — the same review posted repeatedly, or content that isn’t actually about this contractor.

For the complete breakdown — including the misconceptions that waste the most time and how to build a flagging case that's actually likely to work — see the full guide: Can Businesses Remove HomeStars Reviews?

How to Report or Flag a HomeStars Review

Reporting works best when the flag names a specific, checkable guideline violation rather than simply disagreeing with the review — "this reviewer has no matching record with us" is actionable; "this isn't fair" generally isn't.

What If HomeStars Refuses to Remove the Review?

If the review doesn't violate HomeStars's guidelines, removing it may not be an available option — that's the realistic outcome for most negative reviews, since being genuine and unflattering isn't a policy violation. In that situation, the focus shifts from deletion to the overall profile: a thoughtful public response to the review that stays up, and a larger base of genuine reviews so a single negative one carries proportionally less weight in the average.